Privacy Policy

This Privacy Policy explains how TipTop Transport Solutions Pty Ltd collects, uses, stores and protects your information when you use our website and mobile applications.

1. Who This Policy Applies To

• Website visitors
• Customers
• TipTop Ride users
• TipTop Cabby drivers
• Corporate/Government/NDIS customers

2. Information We Collect

Personal details, booking information, pickup and destination addresses, location (where permitted), payment information via authorised providers, device diagnostics and support records.

3. Customer App Data

Account details, ride history, live location during active trips, saved addresses, notifications and diagnostics.

4. Driver App Data

Accreditation, licence, vehicle information, bank details, compliance documents, GPS during work and earnings history.

5. Location Services

Used to match passengers with drivers, navigation, ETAs, active trip monitoring, safety and legal compliance.

6. Third-Party Services

Our services may integrate with trusted third-party providers to deliver transport, mapping, payment, communication and notification services.

• Google Maps Platform
• Google Play Services
• Apple Maps APIs
• Firebase Services
• Payment Processors
• SMS Providers
• Push Notification Providers

Only the third-party providers actually used by our platform will process your information where necessary to deliver our services.

7. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and website performance.

• Website Analytics
• Remember User Preferences
• Improve Security
• Enhance User Experience

8. Data Sharing

We do not sell your personal information. Your information may be shared only where necessary with:

• Assigned Drivers
• Authorised Employees
• Payment Providers
• Cloud Hosting Providers
• Government Agencies (where legally required)
• Insurance Providers
• Professional Advisers

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, comply with taxation, accounting, legal and regulatory obligations, resolve disputes and enforce our agreements.

10. Security

We implement administrative, technical and physical safeguards designed to protect your personal information.

• HTTPS Encryption
• Secure Hosting Infrastructure
• Authentication Controls
• Access Permissions
• System Monitoring
• Regular Security Updates

11. Your Privacy Rights

Subject to applicable privacy laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent where applicable
• Lodge a privacy complaint

12. Account Deletion

Customers and drivers may request account deletion by contacting our Privacy Officer. Certain information may be retained where required by law or for legitimate business purposes.

13. Children's Privacy

Our services are not directed to children without the involvement of a parent or guardian where required by applicable law.

14. Contact Us

Privacy Officer
Email: bookings@tiptopmaxisydney.com.au
Phone: +61 296699390
Website: https://tiptopmaxisydney.com.au